1. What are cookies?

Cookies are small files or pieces of information stored on your device when you visit a website.

They can help websites remember information, keep features working, understand how visitors use different pages and measure where visitors have come from.

We may also use similar technologies that perform comparable functions. For simplicity, we refer to these as cookies throughout this policy.

2. How we use cookies

Cookies used on the Tenant Help Service website may help us to:

• keep the website and its features working properly;
• remember choices or preferences you've made;
• understand how people find and use our website;
• identify which pages and services are most useful;
• understand and improve website performance;
• measure enquiries and other website activity; and
• understand the effectiveness of our advertising and marketing.

Not every type of cookie will necessarily be used every time you visit the website.

3. Essential cookies

Some cookies are needed for the website or a service you've requested to work properly.

These may be used for things such as website security, remembering privacy choices, operating forms or providing functionality you've asked to use.

Where a cookie is strictly necessary to provide the website or a service you've requested, we don't rely on your consent to use it.

You may be able to block these cookies through your browser, but doing so can prevent parts of the website from working properly.

4. Analytics cookies

Analytics cookies help us understand how people use the Tenant Help Service website.

For example, they may help us understand:

• how many people visit the website;
• which pages people visit;
• how visitors move between pages;
• how long people spend on different parts of the website;
• what type of device or browser is being used; and
• whether something on the website isn't working as expected.

This information helps us understand what's useful and where we can improve the website.

Where consent is required for analytics cookies, we'll only use them after you've made the appropriate choice.

5. Advertising and marketing cookies

We may use advertising or marketing technologies to understand how our advertising performs and how people reach Tenant Help Service.

For example, these technologies may help us understand whether someone visited the website after seeing an advert, which campaigns generate enquiries and how people interact with our website after arriving.

Some advertising services may also use information about website activity to measure or personalise advertising.

Where consent is required for advertising or marketing cookies, we'll only use them after you've agreed.

6. Cookies from other services

Some features on our website are provided using services operated by other companies.

These can include things such as:

• appointment booking;
• messaging and contact tools;
• video or other embedded content;
• website analytics;
• advertising and campaign measurement; and
• other interactive website features.

When you use these features, the company providing them may place its own cookies or use similar technologies.

Where appropriate, these cookies will be controlled through the choices available in our cookie banner or settings.

The provider may also process information under its own privacy policy.

7. Managing your cookie choices

When you first visit our website, you may be given the option to accept or reject non-essential cookies.

You can change your choices using the cookie settings available on our website where provided.

You can also control or delete cookies using your web browser. The exact controls vary between browsers and devices.

Blocking some cookies may affect how parts of the website work.

Changing or withdrawing your consent doesn't affect any processing that was lawful before you changed your choice.

8. Updates and contacting us

The cookies and services used by our website may change as we develop Tenant Help Service.

We may therefore update this Cookie Policy from time to time. The latest version will always be published here with the updated date shown at the top.

For more information about how we collect and use personal information, please see our Privacy Policy.

If you have a question about this policy, contact: