Deposit not returned
Your tenancy has ended, but you're still waiting for some or all of your deposit to come back.
Tenancy deposit claims
Was your deposit
protected properly?
Get up to 3× back.
If your landlord didn’t protect your deposit correctly, protected it late, or failed to give you the required information, you may be entitled to compensation.
- Not protected
- Protected late
- Missing information
Free initial check. It only takes a couple of minutes.
Getting your deposit back
Your deposit is your money.
Moving home costs enough already. If your deposit hasn't come back, you've been hit with deductions that don't seem fair, or you're simply not sure what's happened to it, we're here to help you understand what to do next.
Let's work out what happened
Tell us what's happened with your deposit and we'll help you understand your options. Our initial advice is free, and where you need specialist help, we'll put you in touch with people who can take things further.
If your landlord didn't follow the deposit protection rules, the specialists we work with can also check whether you may be entitled to compensation.
“Deposit trouble? Start with a free chat.”
We'll help you find the right next step
What's happened?
Deposit problems come in all shapes and sizes.
You don't need to know whether your landlord did something wrong before getting in touch. If something doesn't seem right, that's enough to start a conversation.
Deductions don't seem fair
Money has been taken for cleaning, damage or other costs and you don't agree with what's being charged.
Not sure it was protected
You can't find your protection details, or you're unsure whether your deposit was registered correctly.
Something wasn't done properly
Your deposit may have been protected late, or you weren't given the information you should have received.
Not sure which applies? That's fine. Tell us what happened and we'll help you work it out.
Free deposit calculator
What could your deposit issue be worth?
Tell us whether either of these common deposit protection issues applies, then enter the amount of your deposit.
- ✓ Instant indicative calculation
- ✓ Takes around 10 seconds
- ✓ No contact details required
This is an initial guide only. Eligibility and any award would depend on the individual circumstances.
Quick eligibility check
Does either of these apply to you?
Switch on anything that you believe happened during your tenancy.
My deposit was not protected within 30 days
Or I don't believe it was protected at all.
I wasn't given the required deposit information
Or I don't remember receiving it.
Move the slider or enter the amount.
£
£100
£5,000
Your result
You may not be entitled to compensation
Up to £2,400
Switch on either statement above if it applies to you. We'll then show the potential statutory compensation range based on your deposit.
Indicative range:
£800 to £2,400
This calculator does not determine whether a qualifying breach occurred.
Check if I could qualify →How we help
Three simple steps to get started
01
Tell us what happened
Start with the basics
02
Make sense of it
Free initial guidance
03
Specialist introduction
Get the right support
Step 01
Tell us what
happened
Start with what you know. You don’t need to understand the deposit rules or have all your paperwork ready.
Start with the basics
1
Tell us what happened
Step 02
We help you
make sense of it
We’ll talk through what’s happened and help you understand what kind of support may be appropriate. There’s no charge for our initial help.
Free initial guidance
2
Free initial guidance
Step 03
We connect you
with a specialist
If your situation looks suitable for specialist help, we’ll introduce you to someone who can assess it properly, explain your options and take things forward with you.
Get the right specialist support
3
Specialist introduction
Common questions
Straight answers about your deposit.
Not sure where you stand? Here are a few things you might want to know before getting in touch.
Costs Will this cost me anything?
Your initial advice from us is free. If we put you in touch with a specialist and they’re able to help with a claim, they work on a no-win-no-fee basis. There’s nothing to pay upfront, and you only pay a fee if your claim is successful.
Deposit protection How do I know if my deposit was protected properly?
You can check whether your deposit is registered with one of the three deposit protection schemes: DPS, TDS or mydeposits. If you find your deposit, it was probably protected. However, when it was protected and whether you were given the required information can still matter. If you can’t find it, or something doesn’t look right, we can help you work out the next step.
Moved out Can I still get help if I’ve already moved out?
Yes, you may still be able to get help after your tenancy has ended. Tell us when you moved out, what happened to your deposit and any communication you’ve had with your landlord or letting agent since.
Deductions What if my landlord has made deductions from my deposit?
If money has been taken for cleaning, damage or other charges and you don’t think the deductions are fair, we can help you understand your options. It’s useful to keep any photos, inventories, emails or messages relating to the property and your deposit.
Protected late What if my deposit was protected, but it was done late or incorrectly?
Your deposit being in a protection scheme doesn’t necessarily mean everything was done correctly. The timing of the protection and the information you were given can also matter. If something doesn’t seem right, we can help you understand whether it’s worth having your tenancy checked by a specialist.
Free initial advice
Not sure what happened to your deposit?
Tell us what’s happened and we’ll help you work out the next step.
- ✓Free initial advice
- ✓No obligation
- ✓Specialist help where appropriate
✓
Thanks. We’ve got your enquiry.
We’ll take a look at what you’ve told us and get in touch about the next step.
UK tenants only
We can only help tenants living in the UK and can only accept UK mobile numbers. The +44 prefix is fixed.