An image of rodents occupying a set of bins in a street with flats in the background. Environmental protection support could help tenants within the block.

Pest & infestation help

Pests in
your home? Let’s get it sorted.

Living with rats, mice, cockroaches or another persistent infestation? Tell us what’s happening and we’ll help you understand what support may be available.

  • Rats & mice
  • Cockroaches
  • Other infestations
Get help with an infestation

Leave your details and we’ll get in touch.

When pests become a serious problem

You shouldn’t have to live with an infestation.

Rats, mice, cockroaches and other pests can quickly make a home unpleasant and unhealthy. If you’ve reported an infestation and the problem keeps coming back, there may be more that can be done.

Getting the problem sorted

Simply treating the pests may not solve the problem for good. Gaps, damaged areas or other problems with the property can allow them to return. The aim is to deal with the infestation and, where appropriate, address what is allowing it to keep happening.

If your landlord has been told about the problem but it still hasn’t been properly resolved, tell us what’s happening. We’ll help you understand what support may be available.

Signs of a pest infestation in a home

“Deal with the infestation. Tackle the cause. Help stop it coming back.”

Getting the problem properly resolved

Common infestations

What pests are you dealing with?

From rodents and cockroaches to wasps and ants, persistent pests can make your home difficult to live in. If the problem keeps coming back, tell us what’s happening.

Free eligibility checker

Which route could help you?

Answer two quick questions and we'll help you find the most relevant support for your situation.

  • Quick and simple Just two quick steps
  • Tailored to your situation Shows the most suitable next step
  • No obligation You can continue when you're ready
TENANT HELP CHECKER

Common questions

Straight answers, without the legal jargon.

Not sure whether we can help with a pest problem? Here are a few things worth knowing before you get in touch.

Recurring pests Can you help if rats or mice keep coming back?

Potentially. If rats or mice keep returning despite treatment, there may be an underlying problem allowing them into the property. Tell us what has happened, how long it has been going on and what your landlord has done so far. We can then look at whether our service may be suitable.

Landlord responsibility Does my landlord have to deal with the infestation?

It depends on what is causing the problem. For example, pests may be getting into the home through gaps, holes or another problem with the property. If you rent from a council or housing association and have already reported the infestation, tell us what has happened and we can look at the circumstances.

Previous treatment What if pest control has already treated the property?

You can still get in touch. Treatment may deal with the immediate infestation without dealing with how the pests are getting into the property. If they disappeared and then returned, tell us about the treatment and any repairs or inspections your landlord has carried out.

Photos & evidence Do I need photos or evidence of the pests?

No. You can get in touch even if you haven't managed to photograph the pests themselves. Photos of droppings, damage, entry points or affected areas can be useful, as can messages showing when you reported the problem, but you don't need everything ready before speaking to us.

Your next step What happens after I get in touch?

We'll ask about the infestation, when you first noticed it, what you've reported and how your landlord has responded. If your situation looks suitable, we can explain the next step and connect you with specialist legal support. Getting in touch does not commit you to making a claim.

You’ve reported the infestation. What next?

Let’s help get the problem properly resolved.

If you’ve reported a pest problem but it hasn’t been properly dealt with, tell us what’s happening. We’ll look at the infestation, any problems with the property and which route may be most suitable.

  1. 1. Tell us what’s happening

    Tell us what pests you’re dealing with, how long they’ve been there and what you’ve already reported to your landlord.

  2. 2. We’ll look at the whole problem

    We’ll look at the infestation and any other problems with the property that could affect the best way to move things forward.

  3. 3. We’ll find the right route

    If we can help, we’ll explain which type of support appears most suitable and connect you with the appropriate legal team.

No win, no fee. No upfront legal fees.

If your case is suitable and accepted by one of our legal partners, they may be able to act on a no-win, no-fee basis. Any fees, deductions and terms will be explained before you decide whether to go ahead.

Tell us about your infestation

Tell us about the problem

Still living with pests?

Tell us what you’re dealing with and what your landlord has done so far. We’ll take a look and get in touch about the most suitable next step.

  • Takes around a minute
  • No photos or paperwork needed yet
  • No commitment to make a claim

For council and housing association tenants.

Step 1 of 5 The problem

What pests are you dealing with?

Select all that apply.

Select all infestations that apply

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